Unserviceable phone

smallgiant801smallgiant801 Level 1
edited October 2021 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name:ASUS ROG phone 5 ZS673
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence: once, persistent
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I purchased the phone form Newegg. when I cracked the screen I contact ASUS, who refuse to touch the phone because it is "out of zone" per the serial number. When speaking with a customer service supervisor about I asked how a consumer could possible know where the cell phone is zoned, he response was:

"There isn't, the seller would have to tell you if they know"

absolutely no solutions were offered.

local repair shops are not willing to touch the phone because they cannot buy the screen from their vendors.


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