ZenScreen Go MB16AHP - Frozen / Power Button Unresponsive

[daniel_stennett]

System:
Battery or AC: Battery and AC
Model: ZenScreen MB16AMT
Frequency of occurrence: Suddenly happened today
Reset OS: unresponsive
Screenshot or video: video attached
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Detailed description：
The button led is yellow but the button is unresponsive. pressing and holding both buttons does nothing.
The screen is completely unresponsive. connecting USBC or hdmi does not affect it.

[daniel_stennett]

Video attached:

[Blake_ASUS]

Hi Daniel,
Please leave the monitor idle for a while.
And long press the 2 button together to reset.
If it still can not boot up, please kindly send the device to our service center for further examination.
Sorry for the inconvenience caused.
Thank you.

[daniel_stennett]

Blake_ASUS

Hi Daniel,

Please leave the monitor idle for a while.

And long press the 2 button together to reset.

If it still can not boot up, please kindly send the device to our service center for further examination.

Sorry for the inconvenience caused.

Thank you.

View post

long pressing both buttons together is not resetting the device.
How do I send it back?
Serial: K6LMTF167489

[Blake_ASUS]

Hi Daniel,
Please refer to below link

Find Service Locations - Australia | Official Support | ASUS Australia
Thank you.