The right side of Vivobook touchpad occasionally freezes
- System: Windows 10 64
- Battery or AC: AC
- Model: Vivobook S14 (M433, AMD Ryzen 5 Series)
- Frequency of occurrence: around 5-6 times per hour
- Reset OS:
- Screenshot or video:
Detailed description: The right side of the touchpad of my brand new (1 week old) Vivobook S14 (M433, AMD Ryzen 5 Series) freezes for ~1 min, ~5-6 times per hour. During this time scrolling is impossible (it still works, but it’s incredibly slow). However, at the same time, the left side works just fine. I have installed all updates (Windows, BIOS, drivers, etc.) and have performed all tests from the MyAsus app, but the problem persists. By the way, restarting the laptop usually helps, but only temporarily (it works fine for 10-15 min, then the problem is back). Needless to say, I have no intention of restarting 5-6 times per hour.
Please suggest a solution (if there is one), or suggest if I should return it, because this is getting extremely frustrating. Many thanks in advance.