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How do I solve Twin View Dock firmware update problem?

MrTtype
Star I
Please tell us some basic information before asking for help:
Model Name:ASUS_Z01QD ROG Phone 1
Firmware Version: WW_ZS600KL_15.1618.1810.77_0
Rooted or not:Not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
When I plug my phone into the TwinView dock, a message appears displaying "Please update phone's system before updating accessory's firmware, Remove your ROG Phone to update its system now. Then reconnect to the accessory to update its firmware"
However, when I go into Settings>System>System Updates and Check Now for updates, there are no new updates available.
How can I now update the twinview dock firmware?
Other information:
Fingerprint version : GF-1.1.1-18
Android version : 8.1.0
Android Security Patch level : 1 October 2018
Twinview Dock model : Z01U
Twinview Dock serial number : JBAZD300066635F9

Please let me know what other information you require.
thank you
3 REPLIES 3

Gustav_ASUS
Community Legend III
You are runnning very old firmware. The latest version available for download is WW-16.0420.2009.39 which was released 2020/11/23.
It seems like you have not been receiving automatic FOTA updates at all, is that correct?
ROG Phone | Gaming Phones|ROG - Republic of Gamers|ROG Global

MrTtype
Star I
Thanks Gustav.
It would seem so, that I am not receiving the updates.
I do have the setting for Auto-download system update selected. I have just run another check for update but nothing happens when I do this.
What's next?

ronald1985
Community Legend I
MrTtype

Thanks Gustav.

It would seem so, that I am not receiving the updates.

I do have the setting for Auto-download system update selected. I have just run another check for update but nothing happens when I do this.

What's next?


View post
If you download the firmware and place it in internal storage and reboot, it should ask you to update the phone.