Gerry Gardner My question is why does it say in My Asus that i am not connected to the internet

[gerrygardner195]

System: Windows 10 and windows 11
Battery or AC: AC:
Model: ux371
Frequency of occurrence: constant
Reset OS: have tried using win 10 and win 11
Screenshot or video: screenshot
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Detailed description：

[Blake_ASUS]

Hello Gerry,
The screenshot you took is about "link to my ASUS", which is a function to link your mobile phone with your laptop.
[Notebook] Link to MyASUS - Introduction | Official Support | ASUS GlobalIt does not related to the internet function of the laptop.
Can you describe more?
Thank you.

[gerrygardner195]

Hi. This may be why I cannot receive any Technical support via the MyAsus app.
I have to email Customer support and ask them to forward my many tech requests.
I have Windows 11 running on my laptop but still the same problem
I have never had so many issues with one laptop and after so many failed tech requests
I have given up with Asus and I have returned the laptop to PC World.
Going back to( HP) for a new laptop
Thanks for your info😅

[Blake_ASUS]

Hello Gerry,
So there was no option showing when you switch to "Customer support" interface in MyASUS?
Thank you for the feedback anyway.