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HALF OF SCREENPAD TOUCH SCREEN NOT RESPONDING AFTER WINDOWS UPDATE

Kavita_Vision
Star I
System:  Microsoft Windows 10 Home Single Language
Battery or AC:
Model: UX581GV
Frequency of occurrence: ALWAYS
Reset OS: CANNOT do it as i will lose the softwares and data.
Screenshot or video:
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Detailed description:
UPPER HALF OF SCREENPAD TOUCH SCREEN RESPONSE IS NOT WORKING AFTER WINDOWS UPDATE
I do not know exactly after which windows update, but my partial screen of screenpad 2 has stopped responding to touch since June 2021.
The Top half of the entire screenpad does not respond to touch anymore rest all works well with or without touch.
I have tried almost all solutions given on the Asus website still no resolve.
Please help me fix this issue.
6 REPLIES 6

Kavita_Vision
Star I
No reply? Please help

Blake_ASUS
Community Legend II
Hello Kavita,
Can you help to record another video from a broader angle?
So we can see the whole screenpad at the same time and tell the difference between different part of the screenpad.
Really sorry for the inconvenience caused.
Thank you.