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Unable to answer call, touchscreen not responding

laci_kara
Rising Star I
Since the latest update 30.11.51.103 I have experienced sometimes unresponsive screen when I wanted to answer a call. I could not move the ball (answer/reject).
Solution:
I have pressed the lock button (the hardware button on the side) then pressed again to wake the phone, then the screen was responding and I was able to answer the call.

Please investigate the bug.
Thank You!
2 REPLIES 2

Irene2_ASUS
Zen Master I
Hi @laci.kara,
Could you try to clear cache on ASUS launcher?
Let me know if the issue persist.
Thank you.

laci_kara
Rising Star I
Thank You. I cleared, I will test it for a week.