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Zenfone 8 - No mobile data

gard_sebastien
Star II
Hi All,
I have an issue with my brand new zenfone 8. I can't get mobile data to work with my curent provider (UPC Switzerland).
I have tried lots of thing:
removing, putting again the sim card (which works with another phone)
Disable, re-enabling mobile data
Switching to different type of network (2g/3g/4g)
Putting on/off the plane mode
But at the end, I am forced to have the wifi enable to get data.
Any idea how to fix that ?
Thanks
13 REPLIES 13

tom_measom
Star I
Gustav_ASUS

@gard.sebastien Please get back to us with the correct APN settings.


View post
Certain network providers such as Virgin post these on their websites. I googled 'Virgin network APN settings' and it came up straight away

Gustav_ASUS
Community Legend III
@tom_measom Right you are. Not all operators keep these lists updated though, which is why we wanted the user to get back to us with the UPC values, so we know that we are updating the APN database correctly.

Gustav_ASUS
Community Legend III
@mozehsheila Contact your operator and ask them about the correct APN settings for their network.
Settings -> Network & internet -> Mobile network -> Access Point Names

steve02
Rising Star I
There were also no automatic APN settings with H3G Austria ("Drei") so i had to put them in manually. Their settings are on their homepage easily to find (can't post links yet).