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Screen freeze and must force restart

Lord_Messi
Zen Master II
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5
Firmware Version: .86
Rooted or not: not
Frequency of Occurrence: 1-3 days
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I need your help ASUS
This problem occur since second days I use this phone
I hope latest firmware would fix it but it didn't happen
Why my phone will randomly screen freeze when I use it for playing games, open app or browsing?
When my screen freeze I can't do anything and I must force restart it to make it normal again. But that's only temporary solution because it will happen again after 1-3 days
Already tried to disable and force close android webview and google but it doesn't work
Any solution for this?
14 REPLIES 14

Danishblunt
Hall of Fame I
Lord_Messi

https://zentalk.asus.com/en/discussion/comment/181718#Comment_181718

Then why my phone would suddenly freeze?


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You didn't share any logs so how are we supposed to know? At this point we can all just guess, might be hardware, might be software, it's impossible to know at this point.

Lord_Messi
Zen Master II
Danishblunt

https://zentalk.asus.com/en/discussion/comment/181726#Comment_181726

You didn't share any logs so how are we supposed to know? At this point we can all just guess, might be hardware, might be software, it's impossible to know at this point.


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Where I can find this logs?

Danishblunt
Hall of Fame I
Lord_Messi

https://zentalk.asus.com/en/discussion/comment/181743#Comment_181743

Where I can find this logs?


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Thats actually a good question, I usually use ADB to log my stuff, how a normal user would do that I'm not entirely sure. @Gustav_ASUS should know the answer to that.

AmitGarde
Community Legend II
Lord_Messi

https://zentalk.asus.com/en/discussion/comment/181743#Comment_181743

Where I can find this logs?


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You will get a pm with log steps there is a log tool which will be shared to you. You just have to follow the steps mentioned. Keep eye on pm
Thanks!

Lord_Messi
Zen Master II
AmitGarde

https://zentalk.asus.com/en/discussion/comment/181759#Comment_181759

You will get a pm with log steps there is a log tool which will be shared to you. You just have to follow the steps mentioned. Keep eye on pm

Thanks!


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Thanks
I will wait for the pm