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AURA Sync turns himself off

szilvio
Star III
System: WIN 10
Battery or AC: both
Model: G733QS
Frequency of occurrence: newly all the time
Reset OS: not yet
Screenshot or video:
========================
Detailed description:
Newly there no function or response for AURA Sync
Every time i open Armoury Crate the lights shuting down and they wont come back no matter what.
After a full shutdown the keyboard lights are back, but if i open Armoury Crate they are gone again.
I've so f.. enough
Anyone else?
22 REPLIES 22

szilvio
Star III
Hi Blake..
This is a screenshot from Win10 Protocol.
It happend at 08.09.2021.
Since then the issue is on going. Maybe help you to identify something.
I'll mak a video later

Blake_ASUS
Community Legend II
Hello szilvio,
Thank you so much for the error message screenshot.

szilvio
Star III
hierby the video..

szilvio
Star III
..and the reports during the video

Blake_ASUS
Community Legend II
Hello szilvio,
Thank you for the video and screenshot.
I have passed them to the technical support for further investigation.