Autofocus issue

[lokesh_k0904]

Please tell us some basic information before asking for help:
Model Name: asus 6z
Firmware Version:latest
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Whenever I toggle to selfie the autofocus is not working even touch to focus is not working to get that working back I have to change the lense like to toggle to wide angle and then again toggle back to primary lense but this doesn't fix the problem for permanent I have to do it whenever I open camera and this is so annoying so pls help me, don't think that it's hardware issue looks like software.

[fussion_ASUS]

Hi, we'd request you follow the below steps:
1. Go to Camera settings & try changing focus mode 
2. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
3. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode 
4. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/
5. Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India

[lokesh_k0904]

fussion_ASUS

Hi, we'd request you follow the below steps:

1. Go to Camera settings & try changing focus mode 

2. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

3. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode 

4. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/

5. Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India

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Okay I will try