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Zenfone 8 MMS Issue - Can't download/view images in Messages app

flameimperishab
Star II
Hi,
I cannot seem to view MMS images in the Messages app on my new Zenfone 8. I checked my APN settings and they all seem correct. I know I have received the MMS as there is a a "Download" button for the message but when I press it nothing happens. Is this a known issue withthe Zenfone 8 and is there a fix or workaround as it is very annoying.
Thanks.
29 REPLIES 29

Zenson
Star I
Only just came back to this. The version I have is 30.11.55.75. MMS fine but no VoLTE.

daniel91m
Rising Star II
No VOLTE but HD voice is working now (Orange PL)
screenshot-20210810-101514562-281-29.jpg

Kris_ASUS
Community Manager
Community Manager
Yes,
We fixed the MMS issue and enabled HD Voice in this version.
Admin

【Version】

30.11.51.103

【Model Name】

ZenFone 8 (ZS590KS)

【Release Date】

2021/08/09

Since the server pushes update notice to different serial numbers by batches, it may take some days for you to receive the FOTA notice. Thanks for your patience. You may tap “System updates” in [Settings] >[System] to check if there is new firmware available. Or, you can also try to manually update firmware by referring to the following link.

How to update firmware on my phone?

【Release Note】

  1. Optimized system stability
  2. Improved power consumption
  3. Improved thermal for some 3rd party APP video call of rear camera.
  4. Improved the image quality of ASUS Camera, Instagram and Snapchat
  5. Updated Android security patch to 2021-07-05

[210804]ZenFone 8_WW_30.11.51.103



ravinderkk
Star II
Kris_ASUS

Yes,

We fixed the MMS issue and enabled HD Voice in this version.

https://zentalk.asus.com/en/discussion/51621/210804-zenfone-8-ww-30-11-51-103


View post
Any update on when VoLTE will be added to Zenfone 8?

ian_cassell
Star I
I'm having the same issue with my ZS590KS on both ASUS's latest Android 11 and it's Android 12 Beta 1. I've tried Signal, Android Messages and Microsoft's SMS Organizer. I'm on Mint Mobile (TMO) in NA. Using Mint's APN. Very frustrating, no MMS problems with iOS...