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Netflix playing only in SD since update to a11

stutruman
Star I
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Any ideas how to fix this? It was issue a fee updates ago but was resolved. Now only plays in sd
screenshot-20210808-202830755-281-29.jpg

31 REPLIES 31

Gustav_ASUS
Community Legend III
@stutruman Hopefully just a temporary issue that can be easily fixed:
Make sure you have the latest version of Netflix downloaded from Google Play Store.
Clear the Netflix app storage and cache. (Long-press app icon -> App info -> Storage & cache.)
Reboot your device.
Let me know if you're still stuck on Widevine L3 after following these steps.

stutruman
Star I
@Gustav_ASUS hey, I've done all the above and still stuck on widevine l3. Also see attached of my DRM info on the phone I've got. Thanks

Gustav_ASUS
Community Legend III
@stutruman Try the following:
Uninstall Netflix.
Restart your phone.
Install Netflix from Google Play Store.
Log in, check Widevine status.
Edit: As dumb as it may sound, repeat this process 1-2 times more if it doesn't work the first time.

stutruman
Star I
Nope 4 times I've tried this @Gustav_ASUS and still no luck!!! Any other suggestion?

CHOOZR
Zen Master I
widevine L1, sounds like a repeated bug. This was an old issue that was resolved with a FOTA