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My fingerprint sensor option locked/disappear

Zaynify
Star II
Please tell us some basic information before asking for help:
Model Name:Rog phone 5 256gb
Firmware Version:18.0840.2106.86
Rooted or not:no
Frequency of Occurrence: Started since August 7 2021
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
screenshot-20210807-212616383.jpg
I already did a factory reset but it doesn't work

3 REPLIES 3

Lord_Messi
Zen Master II
Zaynify

Please tell us some basic information before asking for help:

  1. Model Name:Rog phone 5 256gb
  2. Firmware Version:18.0840.2106.86
  3. Rooted or not:no
  4. Frequency of Occurrence: Started since August 7 2021
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

screenshot-20210807-212616383.jpg

I already did a factory reset but it doesn't work


My fingerprint sensor option locked/disappear
Flash your phone with lower firmware
This phone has do many bugs
I too experienced it where my phone would randomly freeze and I can't do anything with it except force restart it

Zaynify
Star II
Lord_Messi

https://zentalk.asus.com/en/discussion/51559/my-fingerprint-sensor-option-locked-disappear

Flash your phone with lower firmware

This phone has do many bugs

I too experienced it where my phone would randomly freeze and I can't do anything with it except force restart it


View post
screenshot-20210807-215034427-281-29.jpg
Currently it's like this on my setting

Zaynify
Star II
It worked once but now it's not working again
screenshot-20210809-192708645.jpg
screenshot-20210809-193001771.jpg