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Unable to make calls from sim 1 after update in Rog 5

Kamal7hydra
Star I

‎07-23-2021 08:29 AM

Hello Team,

After the recent update I am unable to make or receive calls from sim 1. I can use the internet, see network strength it's all good but the incoming and out going fails. I reset network settings, rebooted the phone but the issue persist . When I switch the sim to ssim tray 2 , it works. What's going on here? Did you guys cripple sim 1 tray??

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48 REPLIES 48

twothrones7A
Star I

‎08-04-2021 08:36 AM

Support team is not helping, community is not helping. Probably I made a wrong choice choosing asus. Should have chosen your competitors
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Danishblunt
Hall of Fame I

‎08-04-2021 01:27 PM

twothrones7A

Support team is not helping, community is not helping. Probably I made a wrong choice choosing asus. Should have chosen your competitors


View post
That's the general consensous within the Rog5 community. I made a video about the problems and technical problems while also warning people getting the Phone, did people listen?
NoPe
Generally speaking, do not make decisions based on a company, companies can mess up. Maybe the Rog6 will be a monstrous gaming phone who knows, but so far the Rog5 is a disaster.

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Lord_Messi
Zen Master II

‎08-04-2021 05:26 PM

twothrones7A

@Boss_ROG could you please tell me how to do that? An instruction would be appreciated.


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Download firmware manually from asus web and change itu name to .96 so your phone will detect it as a new firmware
After that restart your phone and it will detect as firmware update
All you need to do just accept to install it and your firmware will be downgrade

twothrones7A
Star I

‎08-05-2021 01:03 AM

@Boss_ROG I followed your instructions but the update failed!!!!!!
Even your website says that a firmware downgrade is not possible... You can not change the SKU from one to another, e.g., WW -> TW, and you can not downgrade the firmware either, e.g., V2.20.40.13 -> V2.19.40.18.


Can someone explain what needs to be done. Your support or community seems to be not helping here.. Can someone share me the escalation matrix?
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twothrones7A
Star I

‎08-07-2021 12:58 AM

So no one is going to look into this, right? I am done with your products. Returning this and ain't buying a new one anymore
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