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Proximity test failed

vishwa804
Star III
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
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In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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After upgrading to A11 from A10 the proximity sensor is not working as expected. Sensor fails the test as it is always showing near only. Please look into this @ARP_ASUS @Gustav_ASUS
4 REPLIES 4

BPM
Rising Star II
Seems like that may be a hardware issue with your phone, as I had no issue with the proximity sensor test for mine, and I've updated to the latest .138 update.

ARP_ASUS
Community Legend II
Hi vishwa804,
You can try downgrading to Android 10 and see if the issue is related to software. Mostly if SMMI test fails means hardware issue.
https://rog.asus.com/in/phones/rog-phone-3-model/helpdesk_download

vishwa804
Star III
Downgraded to A10 now the SMMI test passed.

AMANVerma
Rising Star II
It is a bug in android 11 update and many are facing this problem with update and they have reported it .... I too reported this during the beta testing but But the developers don't give a ....