Regarding the ethics followed by a service center (India)
Hi, this is my first post. A few days back, my ZenFone 5z started misbehaving. It used to auto-restart, lag a little, and very slowly charge. I visited an authorized service center near me and handed over my phone. A day later they inform me that some software repair is needed and the sub PCB needs to be changed. The charges for the software part would be Rs. 500 and that for the sub-board Rs. 1000 (total = Rs. 1500). However, I was aware of the spare parts price list available on the ASUS website. The actual price of the spare part is Rs 376. I asked why he is overcharging and said that there may be an error from their end or the ASUS website. The next day I called him and he immediately agreed with me over the price issue.
I am very disappointed with their work ethic. They must have "robbed" many customers. They should be heavily penalized.
Also, how do I know that the spare part is actually needed or they are just trying to make money off me?
My phone is still with them and I shall not pay unless this is resolved.