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Bad software update

Yamini
Star III
The latest software update on my ROG Phone 5 has the following issues:
1. WiFi icon won't activate upon tapping it.
2. Did a soft reset and a factory reset to try to fix the WiFi issue, nothing works- all the pre installed My ASUS apps have also disappeared.
3. Unable to restore back ups.
4. Unable to turn on WiFi
5. Can't make phone calls while downloading any app or data in the background using mobile data. The person on the other end can't hear me and I can't hear the other person.
Anyone else facing the same issue? I've purchased this phone in May 2021 and have been facing issues ever since.
There was a previous mic issue where other person on the call could only hear my muffled voice.
This issue got better after 1 software update in June. But the latest software update ruined my phone completely. I'm not able to use it for any purpose.
Also, I've used Aeroactive cooler while gaming for a couple of days. Could that cause this issue?
Any leads or help related to the issue described above?
13 REPLIES 13

Yamini
Star III
Any leads on this issue please? I'm super frustrated about not being able to use my phone.

Yamini
Star III
@ARP_ASUS could you help?

Lord_Messi
Zen Master II
What makes it worst now rgb will automatically turn off when you open camera app
They must fix this

Yamini
Star III
@Sdm - I haven't checked RGB turning off while using camera yet, as I have already turned off RGB for many apps for saving battery.
Anyhow, that is not my main concern here. I'm not able to use WiFi on my phone, unable to restore any back ups, there is a problem with voice calls.
The phone is behaving exceptionally weird after the new software update and more after factory reset.