Battery issue

[Abhishek_Crm]

Please tell us some basic information before asking for help:
Model Name:ROG Phone 5
Firmware Version:
Rooted or not:Not rooted
Frequency of Occurrence:Most off the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My phone shuts down when ever the battery reaches 20% and when I fully charge it it only shows 99% even if I charge it an hour extra and I have already used the phone now for about an hour and it is still showing 99% pls fix this issue

[Vass]

SwaggieP

Hi all,

My Rog Phone 5 is with the latest software update.

It shut down automatically at around 17%. This happened twice already. I try to charge my phone to 100% but after this happen, it is stuck in 99% after 1hr of charging.

Now I use yhe phone(playing games) for around 30 mins and it is still showing 99% and not going down.

Any idea for all these problems? Any solution? Or need to wait a new update?

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I have the same issue mine gets shut down at 25% i have also tried factory reset nothing worked it doesn't even charge to 100 always stuck at 99
i cant find any solution.