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Screenpad issues

tan_bisnar
Star I
Hi..I'm new here and not really the techy type, but hoping for answers.
I bought a zenbook 14 ux435EG just this May. Everything was fine but after some system updates from windows, I can't seem to tap on the apps on the screenpad.
When I turn on the laptop, the screenpad turns on, the apps can be seen, but when I try to tap or use the screen, it's as if the screenpad functions as a mere motion sensor. On screenpad mode (F6), what I get is a gray pointer instead. The mousepointer vanishes.
1 ACCEPTED SOLUTION

Accepted Solutions

Blake_ASUS
Community Legend II
animepuppy

Hi,

Same issue here after microsoft update on my UX435EG-AI016T.

Awaiting for the official solution, if any.


View post
Hi there,
Please run the Screenpad 2 Optimizer again to adjust the screenpad again.
Thank you.

View solution in original post

32 REPLIES 32

Blake_ASUS
Community Legend II
Hello Tan,
Can you share some screenshot or video of the issue?
Thank you.

edwardpodesta
Star I
I'm getting something similar. Movements are tracked, but in mirror (up is down, left is right etc). Doesn't register clicks on screenxpert apps.

edwardpodesta
Star I
edwardpodesta

I'm getting something similar. Movements are tracked, but in mirror (up is down, left is right etc). Doesn't register clicks on screenxpert apps.


View post
Have also updated bios, done factor reset, updated all drivers...

yonahs25
Star I
been having the same bug, just appeared out of no where, cant really tell when it happened, i think it was after the recent windows update. really frustrating