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ROG 5 WW shutting down randomly

Todd1235
Star I
Please tell us some basic information before asking for help:
Model Name: ASUS_I005DA
Firmware Version: 18.0840.2104.56
Rooted or not: nop
Frequency of Occurrence: varies
APP Name & APP Version (If your issue relates to the app): not sure?
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

Hello everyone,

Has any1 faced an issue with the latest firmware that you ROG 5 randomly starts restarting, then randomly starts shutting down... I did a factory reset and the issue persists, I am trying to do a battery calibration now but is this necessary for a new phone at all? Do I need to do a factory reset from the recovery boot menu? It doesn't seem to be an issue related to an app but who knows! I am baffled.

2 REPLIES 2

Todd1235
Star I
I am trying to get a log if anybody is interested and will attach it here asap. Edit: I have a log now for anybody interested, I can send over.

Danishblunt
Hall of Fame I
Go to the nearest ASUS service center, apparently these phones like to die, it's very reminisant of the Rog2.