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finger print sensor

ZT-b31b9786
Star II
System: windows
Battery or AC: battery
Model: X571GT
Frequency of occurrence: Regular
Reset OS:
Screenshot or video:
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Detailed description:error: FP sensor communication fail
the above error keeps popping out,due to which my fingerprint sensors are not properly functioning ,please do help me with this problem,also when i check device manager for the driver error,it says device is properly working,i also uninstalled and reinstalled the drivers yet it is not working properly
12 REPLIES 12

ZT-b31b9786
Star II
I followed your instructions sir but the problem still remains the same,but i could identify one thing when i set the fingerprint password it recognises my print the next time i start my pc,but later it tends to forget my print and again i need to do the same thing for it to work the next time

RAJU_MSC_MATHEM
Zen Master I
ZT-b31b9786

I followed your instructions sir but the problem still remains the same,but i could identify one thing when i set the fingerprint password it recognises my print the next time i start my pc,but later it tends to forget my print and again i need to do the same thing for it to work the next time


View post
that means main culprit is driver only. we have to identify correct driver.
tell me the hardware device ID of elan fingerprint device

ZT-b31b9786
Star II
where can i find the id

ZT-b31b9786
Star II
elan-wbf-fingerprint-sensor-properties-27-06-2021-12-49-26.png
i found this under hardware ids

RAJU_MSC_MATHEM
Zen Master I
ZT-b31b9786

where can i find the id


View post
right-click on fingerprint device under device manager ,
click on properties, click on the details tab,
click on the property radio button, scroll down to hardware ids
 now you see the id, take a screenshot and upload it here
elan11jpg-jpg.jpg