Rog Phone 5 Slow charging doesn't work

[Greave]

Please tell us some basic information before asking for help:
Model Name: Rog Phone 5
Firmware Version:
Rooted or not: NO
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello, is anybody facing the problem with Slow charging? Today it suddenly stop working, I still see two lightning symbols next to battery icon and phone is charging very fast. I want to use Slow charging for longer battery life but I don't know why it stopped working. Until today it was charging slowly. The Slow charging option is still ON. (Ultra slow). Please help!

[luizarthurbrito]

quangchuot1509

https://zentalk.asus.com/en/discussion/comment/172854#Comment_172854

you have to click the slow charging option to see the ultra steady section. Also you cant activate passthrough charging in the setting, when you play game and connect the charger, slide from the left of the screen and you will see the option bypass charging.

View post

Here it is. No option. I've dragged from the left, there's nothing there. I've compared with screenshots from people who have it, mine doesn't.

[quangchuot1509]

luizarthurbrito

https://zentalk.asus.com/en/discussion/comment/172915#Comment_172915

Here it is. No option. I've dragged from the left, there's nothing there. I've compared with screenshots from people who have it, mine doesn't.

View post

did you on the latest firmware?

[luizarthurbrito]

quangchuot1509

https://zentalk.asus.com/en/discussion/comment/172987#Comment_172987

did you on the latest firmware?

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Yes, I've checked every day for an update since 10 days ago, when I got the phone

[quangchuot1509]

luizarthurbrito

https://zentalk.asus.com/en/discussion/comment/172990#Comment_172990

Yes, I've checked every day for an update since 10 days ago, when I got the phone

View post

Can you take a screenshot about your firmware, i think i have seen this before in the old firmware. If you on the firmware .26 or above, i think you will see this menu. If not i suggest you contact with your seller and ask for the exchange a new one.

[luizarthurbrito]

There you go. The phone always says it's up to date.