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Zenfone 8 - No mobile data

gard_sebastien
Star II
Hi All,
I have an issue with my brand new zenfone 8. I can't get mobile data to work with my curent provider (UPC Switzerland).
I have tried lots of thing:
removing, putting again the sim card (which works with another phone)
Disable, re-enabling mobile data
Switching to different type of network (2g/3g/4g)
Putting on/off the plane mode
But at the end, I am forced to have the wifi enable to get data.
Any idea how to fix that ?
Thanks
13 REPLIES 13

Aryan202
Community Legend I
gard.sebastien

Hi All,

I have an issue with my brand new zenfone 8. I can't get mobile data to work with my curent provider (UPC Switzerland).

I have tried lots of thing:

  • removing, putting again the sim card (which works with another phone)
  • Disable, re-enabling mobile data
  • Switching to different type of network (2g/3g/4g)
  • Putting on/off the plane mode

But at the end, I am forced to have the wifi enable to get data.

Any idea how to fix that ?

Thanks


Zenfone 8 - No mobile data
Tried resetting apn settings?
Network and internet>mobile network>Apn>reset apn settings (in settings)

gard_sebastien
Star II
I have just tried that, but it doesn't change anything.
Also, under APN (before and after the reset), it says "Access Point Name settings are not available for this user"

AmitGarde
Community Legend II
gard.sebastien

I have just tried that, but it doesn't change anything.

Also, under APN (before and after the reset), it says "Access Point Name settings are not available for this user"


View post
Have a word with your carrier operator by calling there customer care and ask them for manual APN settings and see if that helps.

gard_sebastien
Star II
Ok I will try that, thanks