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ROG phone 5 died! pls help

sumdud
Star II
Please tell us some basic information before asking for help:
Model Name:ASUS_I005DA
Firmware Version: forgot to check
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My phone was 38% when I charged it and I left it to go shower. after finish I grab my phone and it is so hot and I press the power button to check if my phone is ok but no, no display I guess it automatically turn off if its too hot so it turn it back on the logo shows up and the rog animation shows to then the screen turn off again, no charging status. I also tried to charge in side port, nothing. tried to fast boot by pressing + volume and power it shows start and I press power then it boot up and again same thing rog animation shows and nothing didn't turn on. I try it again but now its not working, just nothing no charging status, cannot boot up, no led indicator, nothing just a dead rog phone, same to my rog 2.
pls I need helpsorry for my english.
19 REPLIES 19

sumdud
Star II
@wojtekmarchewka ill try it. Thanks

Roystoys
Zen Master III
sumdud

@wojtekmarchewka ill try it. Thanks


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I'd take it straight back to where you purchased it. It doesn't sound good and even if you can start it again the fact that it gets / got so hot , personally, I wouldn't want to keep the phone

sumdud
Star II
@Gustav_ASUS thanks btw

sumdud
Star II
Update: i sent it back to the store where i bought it and they said they will forward it to service center and i can claim it after 2 weeks. Im in macau btw

If ever theres a hardware fault and need to replace it, will they gonna ask a charge for it? Its still under warranty though.


ReaperZ_Wolf
Zen Master I
sumdud

Update: i sent it back to the store where i bought it and they said they will forward it to service center and i can claim it after 2 weeks. Im in macau btw

If ever theres a hardware fault and need to replace it, will they gonna ask a charge for it? Its still under warranty though.


View post
Hopefully if there is no water damage detected,they wont be charging