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System Accessing Camera without any need or reason.

mauvin11
Rising Star II
screenshot-20210606-194648.png
The system is accessing phone camera every 2-3 minutes without any need or reason. I thought it was an third party app so I revoked access to all apps. It turned out it was system itself. I had some suspicions so installed an access monitor and it turned out to be true.
Looks Fishy, Should I worry about privacy?
1. My face unlock feature is turned off
2. Auto Brightness is turned off
26 REPLIES 26

abhaykrishnan02
Zen Master I
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/172181#Comment_172181

@mauvin11

Our tech team has confirmed that we may need log files (error messages) in your phone for investigating the issue.

If you agree to provide the logs, I will send you the steps to collect logs.

Thank you.


View post
Send the steps to me also.
screenshot-20210618-144411.png

mauvin11
Rising Star II
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/172181#Comment_172181

@mauvin11

Our tech team has confirmed that we may need log files (error messages) in your phone for investigating the issue.

If you agree to provide the logs, I will send you the steps to collect logs.

Thank you.


View post
Yes. I can help you get the logs. Explain me the procedure.

mauvin11
Rising Star II
abhaykrishnan02

https://zentalk.asus.com/en/discussion/comment/172329#Comment_172329

Send the steps to me also.

screenshot-20210618-144411.png


View post
@Falcon_ASUS here we have one more users with the same issue. This plague has infected every device. Having very limited technical knowledge @abhaykrishnan02 was able to get camera logs (he too included his screenshot above) without any hassle. Just download any camera access detector and you'll have the required data. Hope asus's technical experts understand this better than us (users).

nidhin3
Zen Master I
mauvin11

https://zentalk.asus.com/en/discussion/comment/172355#Comment_172355

@Falcon_ASUS here we have one more users with the same issue. This plague has infected every device. Having very limited technical knowledge @abhaykrishnan02 was able to get camera logs (he too included his screenshot above) without any hassle. Just download any camera access detector and you'll have the required data. Hope asus's technical experts understand this better than us (users).


View post
The app you are talking about shows a green dot on the top of your display while camera is being used by an app, right ?

abhaykrishnan02
Zen Master I
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/172181#Comment_172181

@mauvin11

Our tech team has confirmed that we may need log files (error messages) in your phone for investigating the issue.

If you agree to provide the logs, I will send you the steps to collect logs.

Thank you.


View post
I was not using my device from last 3 hrs but my camera was used by google.
screenshot-20210621-144714.png