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FA506IV ASUS TUF A15 Random Screen Freeze

Akshith
Star II
System: Microsoft Windows 10 Home Single Language 64-bit 10.0.19043
Battery or AC: BOTH
Model: FA506IV ASUS TUF A15
Frequency of occurrence: Random
Reset OS:
Screenshot or video:
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Detailed description:Screen randomly freezes and the only option is to force shutdown using long pressing of the power key, day by day the issue is occurring more often. Updated Windows to the latest and also updated AMD drivers and everything through the MyASUS app.
9 REPLIES 9

Blake_ASUS
Community Legend II
Hell Akshith,
Can you run the diagnostic tool in MyASUS to see if there is anything wrong?
Thank you.

Akshith
Star II
Hi Blake,
Ran system diagnosis tool and no problems are reported.
Thanks
capture-png.png

Blake_ASUS
Community Legend II
Hello Akshith,
Can you enter Safe mode and use the laptop for a while to see if you encounter any freezing?
Thank you.

Akshith
Star II
Hi Blake,
Used in Safe Mode with networking and screen is freezing.
Thanks

Blake_ASUS
Community Legend II
Hello Akshith,
Please kindly back up the data, and reset the device.
Thank you.