This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Rog 5 List Of Bugs/Issues

waxy78611
Zen Master I
Please tell us some basic information before asking for help:
Model Name: Rog 5
Firmware Version: WW-18.0840.2103.26
Rooted or not: No
Frequency of Occurrence: Regularly
APP Name & APP Version (If your issue relates to the app): Android system, Android OS Etc
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
So it has been almost 1 month since the last update. Many issues have been reported & hopefully the Devs have kept an eye on the threads from multiple users. Just to summarise the issues which are affecting Rog 5 users:
1. Battery drain either through Android OS, Android System, Mobile Network standby or all 3 simultaneously.
2. Excessive Heat from the device even with normal usage. This can definitely be linked to the battery draining apps mentioned above so perhaps if those apps are fixed so will the heating issue.
3. 5G & Volte not working for many users. This seems to be happening predominantly in the UK. Upon checking XDA forums, it's apparent that Volte does work in India, Asia & on some networks in America. However, volte does not work at all on any network in the UK. Same goes for 5g, haven't seen any luck in the UK myself even by trying different carriers and yes I've been in 5g hotspots. However, users in Indian, Asia and America seem to have 5g running perfectly.
4. Standby battery drain due to Android OS, Android System & Mobile network signal or all 3 simultaneously. This again is linked to the first point stated above.
5. Charging issue. Even with slow charging active, the phone still charge very fast as if hyper charge is on. The battery icon displays the hyper charge symbol so it's definitely a software bug.
6. Screen refresh rate. Although the phone doesn't come with a 90hz option, it would be massively appreciated if this could be added (should be possible). This option of 90hz will no doubt be a boost for battery life aswel as phone temps. Also many users have requested this. It's definitely the sweet spot & perfectly balanced.
7. Call issues. I along with other users have noticed an issue when on a call. Voice goes in and out, person on other end says they can't hear us for a brief period and voice goes in and out. Same when phone is on loudspeaker.
8. Ghost touch. This happens mainly when on Ultra Durable mode or with 60hz active. Self explanatory.
If these issues could be addressed that would be good. If I have missed anything or there's a fix for any of the aforementioned issues, please add your own .
90 REPLIES 90

ReaperZ_Wolf
Zen Master I
Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/171440#Comment_171440

We're already looking into an echo issue reported by some users


View post
Also the loudspeaker volume which has reduced after the recent update. Don't forget it please.

rStar
Rising Star II
Low speaker volume on call.
Clock speed doesn't even touch 2Ghz.
No per day data restriction limit for hotspot.
Poor ram management/optimization, 8 gb in a phone should have been enough.

Please consider these things before rolling out next update.

Anders_ASUS
Hall of Fame III
ChillyRide

https://zentalk.asus.com/en/discussion/comment/171508#Comment_171508

Did I day smth about audio engineers? I hope u understand difference between engineers and coders, right? repair bitperfect, thats it, all I ask is lil feature. Hearing difference is not ur concern, I dont want to wright a book right here cause mod dont hear difference or someone tell there is no diference. Just repair bitperfect. That it, simple and could be done.

Just for fun question which will tell me a lot about ur knowledge) is there a difference in sound between cables?)


View post
It's not the coding that's broken. Our Audio engineers says it's not possible.
Is there a difference in sound between speaker cables? Yes and No. But you can watch videos like this one to find out more.


rStar

Low speaker volume on call.

Clock speed doesn't even touch 2Ghz.

No per day data restriction limit for hotspot.

Poor ram management/optimization, 8 gb in a phone should have been enough.

Please consider these things before rolling out next update.


View post
We're already looking into the speaker and performance issue

ghyzriellgalez0
Rising Star II
Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/171516#Comment_171516

We're already on it


View post
Thank you Anders. God speed to you and your team.

rStar
Rising Star II
Why its crashing! Game's fault or device's?