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Phone restarts on its own

johnnny
Star II
Please tell us some basic information before asking for help:
Model Name: ASUS_I001D ZS770KL
Firmware Version: 17.0240.2103.75
Rooted or not: Not rooted
Frequency of Occurrence: Every Week
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I just bought this phone since the first week of April of 2021 and updated the phone up to the latest the problems I had are sudden shutdowns, I keep getting this issue every week and after a month of use the phone freezes and doesn't reboot it stays stuck on the screen. I tried force shutdown it doesn't turn off, I held the power button for a minute it turns off but when I try to turn it on it won't reboot. I charged it and it doesn't turn on the screen, I powered on while charging but it won't turn on, I held the power button, volume up + power button for a minute or so it works but the issue of shutting down every week is still here and it's getting worse that the start up slows down. I need help on this issue hoping for an easy free fix, I loved this phone since it was out and finally saved up to buy one after 2 years so save a new Asus Customer here.
24 REPLIES 24

ronald1985
Community Legend I
johnnny

Scratch that, I'm still having that issue whenever I Screen Share on discord it froze and restarted on its own.


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Do you have headphone plugged into the headphone jack? Can you let me know what settings/whether you have earphones using which port, etc?
There used to be an issue with restart of Discord when plugging earphones to the earphone jack with screen share. But that was fixed in the last two updates.

johnnny
Star II
ronald1985

https://zentalk.asus.com/en/discussion/comment/171315#Comment_171315

Do you have headphone plugged into the headphone jack? Can you let me know what settings/whether you have earphones using which port, etc?

There used to be an issue with restart of Discord when plugging earphones to the earphone jack with screen share. But that was fixed in the last two updates.


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Yes, I got earphones plugged in the 3.5mm jack and I don't know what you mean by settings like either Discord or the Audio Wizard but I haven't done anything on them if that was fixed since the last two updates, then it seems the issue has returned.

ronald1985
Community Legend I
johnnny

https://zentalk.asus.com/en/discussion/comment/171323#Comment_171323

Yes, I got earphones plugged in the 3.5mm jack and I don't know what you mean by settings like either Discord or the Audio Wizard but I haven't done anything on them if that was fixed since the last two updates, then it seems the issue has returned.


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Let me check again when I get home then.
So to double check it is with earphone in earphone jack and screen share?

johnnny
Star II
ronald1985

https://zentalk.asus.com/en/discussion/comment/171326#Comment_171326

Let me check again when I get home then.

So to double check it is with earphone in earphone jack and screen share?


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Yeah that's right, this happens weekly when we are gonna watch a new episode

ronald1985
Community Legend I
johnnny

https://zentalk.asus.com/en/discussion/comment/171327#Comment_171327

Yeah that's right, this happens weekly when we are gonna watch a new episode


View post
Hmmm, I hate saying this but it seems to be still working for me.
Try uninstalling Discord and reinstalling it if you haven't done already.
I take it you are on .90 update too which is the latest to date.