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My rog phone 2 shut downed when I'm playing genshin impact

AndreyChin
Star I
When I'm playing genshin impact, I left my eyesight to look at other stuffs but then when I looked back to my rog 2 it has very little screen glitching lines in the middle of the phone and my game was hanged(nothing was moving). Following that is the phone shutting down, I tried charging it but no battery level on screen and no LED indicator too. I am no able to restart or anything really because my power button is broken. Need help
2 REPLIES 2

ronald1985
Community Legend I
AndreyChin

When I'm playing genshin impact, I left my eyesight to look at other stuffs but then when I looked back to my rog 2 it has very little screen glitching lines in the middle of the phone and my game was hanged(nothing was moving). Following that is the phone shutting down, I tried charging it but no battery level on screen and no LED indicator too. I am no able to restart or anything really because my power button is broken. Need help


My rog phone 2 shut downed when I'm playing genshin impact
Go to the service centre. Without the power button, you can't start your phone.

Gustav_ASUS
Community Legend III
@AndreyChin Please contact a local service center and explain your issue to them.