Original 30watt Charger not working after OTA update

ZT-c512c042ZT-c512c042 Level 1
edited July 10 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG 3
  2. Firmware Version:17.0823. 2104.147
  3. Rooted or not: Not
  4. Frequency of Occurrence:Always
  5. APP Name & APP Version (If your issue relates to the app): Charging issue with original adapter

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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After latest .147(WW) update, my original charger is no longer charging my phone, although phone gets charged by any other charger & original charger also charging other phones. It doesn't charge only my Rog phone 3 which it came alongwith. It only shows charging animation, but doesn't charge. Plz help.

My phone is still under Warrenty. Is there any chance of replacement of device. Please help

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Comments

  • SaifuddinSaifuddin Level 4

    How you tried with another charger , if it works than first charge with other charger and perform factory reset and if that doesn't work or also wont charge with other charger than go to service centre ASAP!!

  • @Saifuddin Sure i will reach out to service center and did anyone face this issue and what was the fix they have done. Please let me know if there is anything available.

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