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Webcam Lines

Brady_Palmer
Star I

Model: UX431F
Frequency of occurrence: Every zoom/webex meeting
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Detailed description: Every webcam video that I am on I have gray lines that periodically show up as if it were an old style movie film. It makes my video look patchy rather than clean. I have been to many different wifi locations so it is not an issue with connectivity, but seems to be more of a hardware issue. I have attached a short clip.

3 REPLIES 3

Blake_ASUS
Community Legend II
Hi Brady,
Can you help to check your accurate model name and current BIOS version?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalThank you.

Brady_Palmer
Star I
Hi Blake,
The model name and BIOS version is UX431FA.303
Thanks for your help

Blake_ASUS
Community Legend II
Hello Brady,
Please kindly update BIOS to the latest version.
ASUS ZenBook 14 UX431FA - SupportThank you.