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Rog 5 List Of Bugs/Issues

waxy78611
Zen Master I
Please tell us some basic information before asking for help:
Model Name: Rog 5
Firmware Version: WW-18.0840.2103.26
Rooted or not: No
Frequency of Occurrence: Regularly
APP Name & APP Version (If your issue relates to the app): Android system, Android OS Etc
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
So it has been almost 1 month since the last update. Many issues have been reported & hopefully the Devs have kept an eye on the threads from multiple users. Just to summarise the issues which are affecting Rog 5 users:
1. Battery drain either through Android OS, Android System, Mobile Network standby or all 3 simultaneously.
2. Excessive Heat from the device even with normal usage. This can definitely be linked to the battery draining apps mentioned above so perhaps if those apps are fixed so will the heating issue.
3. 5G & Volte not working for many users. This seems to be happening predominantly in the UK. Upon checking XDA forums, it's apparent that Volte does work in India, Asia & on some networks in America. However, volte does not work at all on any network in the UK. Same goes for 5g, haven't seen any luck in the UK myself even by trying different carriers and yes I've been in 5g hotspots. However, users in Indian, Asia and America seem to have 5g running perfectly.
4. Standby battery drain due to Android OS, Android System & Mobile network signal or all 3 simultaneously. This again is linked to the first point stated above.
5. Charging issue. Even with slow charging active, the phone still charge very fast as if hyper charge is on. The battery icon displays the hyper charge symbol so it's definitely a software bug.
6. Screen refresh rate. Although the phone doesn't come with a 90hz option, it would be massively appreciated if this could be added (should be possible). This option of 90hz will no doubt be a boost for battery life aswel as phone temps. Also many users have requested this. It's definitely the sweet spot & perfectly balanced.
7. Call issues. I along with other users have noticed an issue when on a call. Voice goes in and out, person on other end says they can't hear us for a brief period and voice goes in and out. Same when phone is on loudspeaker.
8. Ghost touch. This happens mainly when on Ultra Durable mode or with 60hz active. Self explanatory.
If these issues could be addressed that would be good. If I have missed anything or there's a fix for any of the aforementioned issues, please add your own .
90 REPLIES 90

ChillyRide
Rising Star I
Asus deleting posts, 2021 and we have this behaviour.

Fix bit perfect and dsd playback!

zerojin14
Rising Star I
Add Bluetooth controller as in dualshock 4

Speaker performance has dropped drastically..in call speaker volume is very low..and even while playing media...the speaker volume has dropped significantly..

N7EVOX
Star II
Performance drop when the phone temperature reaches 48 °. The cpu clock drops to 1.19ghz. The framerate then becomes unstable and low in games like Genshin Impact.

This is not normal for a gaming phone with the aerocooler plugged in.

Danishblunt
Hall of Fame I
ChillyRide

Asus put superb dac but yet it works only on paper. Very odd hi res music behaviour. Devs need to look at this asap. So when I play 32/384 audio in bit perfect mode (uapp, neutron) it converts? To 24packed/384 according to powershell logs. Also there is no dop (dsd over pcm) and native dsd playback. When play any dsd64-256 sample rate always 24packed/352. Datasheet says this dac can easily support up to dsd512 native or dop. So what the problem to code few more strings in order to get bit perfect and dsd support? The major factor to buy this phone for me was nice dac and abbility to listen bit perfect audio without any usb dongles, seems to be that was a mistake =/ And where is Asus music player??? Need to buy at least one in order to play music, ridiculous!

Another misunderstanding or software or hardware bug is USB speed. In user manual it says middle type c offer usb3.2 gen1 data rate, than why speed the same when using bottom type c which is usb2.0???

Smth wrong with battery calibration or software bug, odd behaviour. When it charged to 100% I can use phone for 40+ min browsing and battery dont drop even 1%. Than it began to drain.

And my personal disappointment, how come asus didnt put hybrid second sim/sd card slot????? Storage melt too fast when people like me listen to dsd audio and play many games, I got 40gb free (256gb version). Super odd, Im thinking that was a bad choice of phone.


View post
Dac doesn't mean anything if other factors don't work with it. The output stage is arguably the most important aspect of the audio experience.
As for your 32 vs 24bit, 24bit is more than enough and you cannot hear the difference between 32 and 24bit anyways, it's widely accepted that 32bit is simply placebo.
Also if you buy a phone for an audiophile experience then your decisionmaking is very lacking. A phone simply will never be as good as something like a fiio m11 PERIOD.
The USB speed should be pretty much 3.0+, I believe you might be using a bad cheap cable which only has USB 2.0 speeds.
As for battery drain, correct, it's a software problem people are complaining about since a couple of months now.
As for the SD card slot, I'm torn about it to be honest. While an SD card slot would be great to have, it is significantly slower than the UFS 3.1 on the phone, which causes some slowdowns here and there, most users don't know about this, it's just android things.