Keyboard Issues Rog Strix G733 QS HGT 015

[szilvio]

System: windows 10 1806
Battery or AC: both
Model: Rog Strix G733QS
Frequency of occurrence: permanent
Reset OS: not yet
Screenshot or video:
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Detailed description：
Since the keyboard firmware update 2.7.603 / 2.7.703 (04.30.2021) the following key are not working:
shit key left side
fn keys on both sides therefore no acces for secundar funtion of F1-F12

any idea some one?

[krics]

Same here, MyAsus updated my bios to 319
I was with 317 and left shift, <>, all both FN keys was working
Now it doesn't
Also keyboard light doesn't work
Hope a new firmware will fix it
I can't send computer...

[Blake_ASUS]

verfai

same problem here, been braking my head trying to fix it, without having to send it back...this solution is software based or does it still require us to send it back?

View post

Hello verfai,
If you have urgent need, please kindly send the device to service center to reflash the KB firmware.
Thank you.

[Blake_ASUS]

krics

Same here, MyAsus updated my bios to 319

I was with 317 and left shift, <>, all both FN keys was working

Now it doesn't

Also keyboard light doesn't work

Hope a new firmware will fix it

I can't send computer...

View post

Helo krics,
can you double check if the issue happened after the BIOS update or KB firmware update?
If you can share the screenshot of your MyASUS or Windows update history, would be great.
Thank you.

[yassine_rafrafi]

any update about any potential fix like a new kb firmware update ? (I mean without sending the pc back)

[verfai]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/169756#Comment_169756

Hello verfai,

If you have urgent need, please kindly send the device to service center to reflash the KB firmware.

Thank you.

View post

No don’t have urgent needs, I can use the other right shift key and adapt functions in Windows, it’s just a big inconvenience.
Waiting for a software/firmware fix is better than having to send it back and what this expensive notebook will endure during shipping.
If Asus needs any information feel free to ask, I know there was bios and windows update around the same time when the left shift, < and both fn keys stopped working.