FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[Blake_ASUS]

Hi kriko,
Please share your product SN in the PM I send you.
Thank you.

[niceshim]

@Blake_ASUS
Is there any update to fix it?

[yves_vds]

Hi all,
The issue is solved for me. Blake has sent me the updated BIOS file (v305). The serial number is back and the keyboard backlight issue is solved.
Super happy now!
Thanks, Blake!

[niceshim]

After uploading the firmware I received from Blake, the serial was also read normally from myasus app, and keyboard backlight control was possible with FN+Arrow keys.
After that, I upgraded to firmware 307, and there is no problem.
Thanks~

[hamitkursun]

I have the same problem with my FA506QM.