This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Audio lags from top speaker and sometimes audio cracks as well

KillSwitch
Star III
Please tell us some basic information before asking for help:
Model Name: Rog 5 Global edition
Firmware Version: Latest
Rooted or not: not rooted
Frequency of Occurrence: every time I play audio or video
APP Name & APP Version (If your issue relates to the app): all
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I recently noticed a cracking sound from my phone's top speaker when playing any audio or video. And at time audio lags as well. Not sure if anyone facing the same issue.Could be a manufacturing defect. Since I don't have a Asus rog service center in my city I cannot get it inspected by the service center.
3 REPLIES 3

ARP_ASUS
Community Legend II
Hi KillSwitch,
Please try the below troubleshooting and send me your details over DM.
Factory reset your phone once
Run SMMI test and check for hardware test
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST
How to Enter SMMI_TEST (test hardware)

KillSwitch
Star III
ARP_ASUS

Hi KillSwitch,

Please try the below troubleshooting and send me your details over DM.

  1. Factory reset your phone once
  2. Run SMMI test and check for hardware test

Go to Calculator=>type " .12345+= "

you will be entered to SMMI_TEST

How to Enter SMMI_TEST (test hardware)


View post
Thanks. Am going to try this tomorrow and update you if factory reset resolved the issue

KillSwitch
Star III
KillSwitch

https://zentalk.asus.com/en/discussion/comment/169275#Comment_169275

Thanks. Am going to try this tomorrow and update you if factory reset resolved the issue


View post
Well factory reset didn't fix the issue. However the recent latest update seems to have fixed this issue.
Cheers