This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Prime stopped working again in 1080p

sankalp_bondsha
Star III
Asus zenfone 6z
Prime stopped working again FHD(1080P)
DO NEEDFUL
8 REPLIES 8

fussion_ASUS
Rising Star II
Hi, request you to provide us with your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information.

sankalp_bondsha
Star III
screenshot-20210527-171319011.jpg
Shared screenshot of software information

sid2109
Star III
I think this is a problem with prime video itself. I tested playing a video on my laptop and then 6z too. Both were streaming in "HD" only. Not an issue with the device but some curb imposed by amazon I suppose.

Edit: I played another video on prime and waited for a while, it is playing in FHD 1080p on my 6z. I don't see any issue here.

sankalp_bondsha
Star III
Please share your software version, like I had shared. Let developers see that.