UX 581: Sound issues

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Detailed description: I suddenly have compatibility issues with my SONY 1000XM3. Sony confirms there is compatibility issues. No sound coming through at all!
C'mon Asus: My headphones are the no1 rated and super popular and my laptop is new and mean for sound production work. Sort it out, please!

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I can connect with a cable but Spotify wont even play even with this now! not happy!!!!

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Oh wait. Spotify wont even play through the laptop in speakers!!! 😞

[Blake_ASUS]

Hi there,
Only spotify have this issue or other audio as well?
Please check in device manager to see if there is any error message.
Thank you.

[soto_adr]

Hiya Blake_ASUS.
Spotift won't play audio whatsoever. VLC Player and Windows Media Player also wont play any audio, either through speaker or via cable headphones.
As I mentioned, my Sony Headphones 1000XM3 wont allow audio from any app to play through, even though its connected.
I have had no problems on my machine since i got it in Dec 2020. but all these problems started last week.
I have done all the trouble shooting on the system etc. It keeps saying cant find problem and directed me to this site.