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Keyboard Issues Rog Strix G733 QS HGT 015

szilvio
Star III
System: windows 10 1806
Battery or AC: both
Model: Rog Strix G733QS
Frequency of occurrence: permanent
Reset OS: not yet
Screenshot or video:
========================
Detailed description:
Since the keyboard firmware update 2.7.603 / 2.7.703 (04.30.2021) the following key are not working:
shit key left side
fn keys on both sides therefore no acces for secundar funtion of F1-F12

any idea some one?

69 REPLIES 69

Blake_ASUS
Community Legend II
Hello AntiXeon,
Thank you for the information.
I have consulted more about this issue.
But I'm afraid that the most efficient way to solve it is to send the laptop to service center,
and we will reset and reflash the firmware for you.
Thank you very much.

AntiXeon
Star II
OK, thank you.
This is really boring to see a new computer having such issues. I've already sent my Asus to the after-sales service because of a line of dead pixels on the screen. Now, because of a bug on the firmware... what a pain for a new computer. I thought Asus was a brand with high quality, I'm asking myself about this assumption.
Be that as it may, I will block auto-updates of the firmware since the updates from Asus may fail. I think it would be a great advice to people having an Asus computer to avoid updating firmware if their computer works well. It is a pity to see that auto-updates are set up by default and that they can fail so easily...
I am more and more disappointed by this computer. As I need it to work, sending it to Asus to flash firmwares will be a big problem for me. No time for these foolishnesses... but well, I'll try if there is no other choice...

Blake_ASUS
Community Legend II
Dear both,
Please kindly share your product SN in the PM I send you.
Thank you very much.

Hello,
I have exactly the same computer and the same problem.
I have also tried all of the fixed mentioned above.

Blake_ASUS
Community Legend II
samuel.erdemoglu

Hello,

I have exactly the same computer and the same problem.

I have also tried all of the fixed mentioned above.


View post
Hi Samuel,
Do you have G733QS as well?
Please share your product SN in the PM I send you.
Thank you.