Screen double tapp problem

yerriswamy60yerriswamy60 Level 1
edited June 19 in ZenFone 5 Series

After new OTA updated device double tap to wake up screen not working properly...some how internet speed also reduce...?


  • victor010victor010 Level 5

    Hi, we'd request you follow the below steps:

    1. Internet speed depends upon your Network provider.

    2. For Double Tap issue Clear cache & storage of UI.

    3. Check if nothing is blocking proximity sensor 

    4. Also Check under safe mode for Double Tap issue

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode 

    # How to enter and exit "Safe Mode"

  • Yes double tap to wakeup function doesn't work sometimes. I have to toggle it off and on again to make it work. This bug was not present in previous firmware. This new bug came in latest firmware.

    Fix this issue in upcoming update- @Christine_ASUS @Anders_ASUS @ARP_ASUS

  • Same here, facing after recent update.

  • hkorkuthkorkut Level 2

    Asus is fixing one place and breaking another. what else are we waiting for!

  • @Christine_ASUS please look forward for it, double tap to wake up isn't working after latest update.

  • Hi sidarya31

    Thank you for your asking. I have tested 30 times of double tap to suspend & to wakeup on latest firmware version V123, and both functions perform properly. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.

    # How to enter and exit "Safe Mode"

  • Keep checking for 15-20 days then you will notice.

    After 15-20 days it doesn't work again we have to toggle it off and then on again. @Christine_ASUS


  • AmitGardeAmitGarde Level 5
    • Double tap to wake up not working (Many users started reporting this problem after latest jan patch .123 firmware version.

    Happens if device is kept idle for long time or is on a single page doing anything for long minutes/hours Double tap misbehaves.

    You should try mentioned step as well after @Debasish Sahoo steps.

    Continous Double Tap Doesnt have Any problem and so even after checking 30 times you havent face that issue. @Christine_ASUS

  • Hi friends

    Thank you all for your reply. Please note that double tap functions highly involves hardware support. If the functions are not as sensitive as before, kindly bring your device to the nearest repair center for hardware checking.

    Does "double tap stops react after long time using" appear in any specific app? Please put the behavior under observation. Because I can use double tap to suspend & to wakeup properly, if you encounter this issue, please wake up double tap function by pressing the power key and check third party app disturbance.

    Thank you.

  • sidarya31sidarya31 Level 3

    This issue wasn't there before, it occurred after latest march update, u all put bugs after updates n u all know very well that most of the 5z is not under warranty, so why to spend bucks for the issues u all pushed.

  • Look at this !

    This is the proof that Double tap to wake up Gesture is broken after .123 update (latest). There is no third party apps which trigger this issue.

    After Turning Off and on, This gesture works perfectly. Sometimes it misbehaves as you can see in the video.

    It is pathetic to those users who use Double tap to Wake up including me.

    Hope you can now understand. And do needful into this.

    Thank you.

    @Christine_ASUS @Anders_ASUS @and06tw

This discussion has been closed.