Fingerprint stopped working overnight

mc2256mc2256 Level 1
edited May 2021 in 2-in-1
  1. System: Windows 10
  2. Battery or AC:
  3. Model: VivoBook Flip 14 tm420ia
  4. Frequency of occurrence: Permanent
  5. Reset OS:
  6. Screenshot or video:


Detailed description:Fingerprint and face recognition stopped working overnight. Tried installing the driver again but it doesnt appear anymore on device manager. Did a full reset and still didn't get fixed. I've only had it for a month


  • Hi there,

    If you are still in the return or replacement period, please contact the seller as soon as possible.

    If the period had passed, please send your device to service center for further examination.

    Thank you.

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