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Fingerprint stopped working overnight

mc2256
Star I
System: Windows 10
Battery or AC:
Model: VivoBook Flip 14 tm420ia
Frequency of occurrence: Permanent
Reset OS:
Screenshot or video:
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screenshot-2021-04-14-223014.jpg

Detailed description:Fingerprint and face recognition stopped working overnight. Tried installing the driver again but it doesnt appear anymore on device manager. Did a full reset and still didn't get fixed. I've only had it for a month
1 REPLY 1

Blake_ASUS
Community Legend II
Hi there,
If you are still in the return or replacement period, please contact the seller as soon as possible.
If the period had passed, please send your device to service center for further examination.
Thank you.