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ROG 2 Screen turning black and still could hear apps running in background also phone turning off

sal3h200
Star I
Please tell us some basic information before asking for help:
ROG Phone 2
Firmware Version: 9
Rooted or not: Not Rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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2 REPLIES 2

ronald1985
Community Legend I
sal3h200

Please tell us some basic information before asking for help:

  1. ROG Phone 2
  2. Firmware Version: 9
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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ROG 2 Screen turning black and still could hear apps running in background also phone turning off
Hold the power button and volume down button together and this restart your phone.
Whatever app you was using must of flooded the phone causing it to hang/freeze.

Danishblunt
Hall of Fame I
Replace the pm8150 chip on your logicboard and your phone will be fixed. It's a hardware defect, asus has not designed the logicboard to well there. If you don't want to pay for an entire logicboard which is costly then I'd reocmmend either doing it yourself if you have the equipment or let a professional do it which would still be cheaper than asus service replaing the logicboard.