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Black Screen When Trying To Start-up Laptop

missgiggle34
Star I
System: Windows 10
Battery or AC:
Model: VivoBook 15
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description:
When i start-up my laptop the screen remains black but the laptop is on. I have to to switch my laptop off and on, to get it to start-up correctly . This has now happened 7 times in the last 2 months and its now happening more frequently.
4 REPLIES 4

RAJU_MSC_MATHEM
Zen Master I
boot windows os into safe mode, then go to device manager, uninstall Builtin Intel or AMD graphics driver, thne restart windows.
while starting windows , windows will automatically install default graphics driver.
i am waiting for your reply

missgiggle34
Star I
Hi,
Thank you for your message.
I cant find the device manger in the windows safe mode

Blake_ASUS
Community Legend II
Hello Missgiggle,
Do you have an external monitor to connect to then check if the external monitor can show normally?
If so, then there might be an issue with the cable connection of the built in screen.
Please kindly send the device to service center for further examination and repair.
Thank you.

RAJU_MSC_MATHEM
Zen Master I
missgiggle34

Hi,

Thank you for your message.

I cant find the device manger in the windows safe mode


View post
then in normal mode, type Device manager in search box, select device manager, go to display adapter, find intel or amd graphics card, right click on that , uninstall it, then restart windows.