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Asus 6Z : Suddenly stopped working, Dead

gopal575
Star II
My Asus 6Z has gone dead unexpectedly. This happened while using the camera app, it restarted three to four times before becoming completely unresponsive. The last time I had started it in safe mode after noticing the strange behavior, that did not help either it went on to switch off by itself
The phone now is not responding at all when I try to turn it on. There was around 40% charging in the phone when this happpened.
I had already tried the following things
Charging the phone overnight
holding the volume up + lock button for more than 45 seconds
Tried turning it on after removing the sim card tray as well
It has been two days, Please suggest me on what to do next
Please tell us some basic information before asking for help:
Model Name: 6Z
Firmware Version:
Rooted or not: Not rooted
Frequency of Occurrence: First time
========================================

2 REPLIES 2

AmitGarde
Community Legend II
gopal575

My Asus 6Z has gone dead unexpectedly. This happened while using the camera app, it restarted three to four times before becoming completely unresponsive. The last time I had started it in safe mode after noticing the strange behavior, that did not help either it went on to switch off by itself

The phone now is not responding at all when I try to turn it on. There was around 40% charging in the phone when this happpened.

I had already tried the following things

  1. Charging the phone overnight
  2. holding the volume up + lock button for more than 45 seconds
  3. Tried turning it on after removing the sim card tray as well

It has been two days, Please suggest me on what to do next

Please tell us some basic information before asking for help:

  1. Model Name: 6Z
  2. Firmware Version:
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: First time

========================================


Asus 6Z : Suddenly stopped working, Dead
Motherboard dead.... please take your 6z to nearest service centre for furthur examinations.

gopal575
Star II
Ok, that's bad. They recently replaced the motherboard and the camera module(due to https://zentalk.asus.com/en/discussion/32166/phone-restarting-continuously-mid-update-asus-6z#latest) and they literally took 6 months for that.
I barely used the phone for 2 months after I got it back and now this 😑