Zenfone 7 Pro - Displaylink not working

StuzaStuza Level 1
edited May 2 in ZenFone 7 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 7 Pro
  2. Firmware Version: QKQ1.200127.002.29.14.53.23_20210119
  3. Rooted or not: Not
  4. Frequency of Occurrence: All the time
  5. APP Name & APP Version (If your issue relates to the app): DisplayLink Presenter 2.3.1

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Asus Zenscreen MB16ACE


External screen has power but not detected by phone



The Zenscreen and cable work flawlessly on my wifes Huawei P40 Pro with its own built-in drivers but, does not work on my Asus using the official DisplayLink Presenter driver.

Same cable, same screen so, i know there is no problem with those.

The Displaylink is supposed to ask for access to USB-C when it's used but, it doesn't. Also, if I look at the app in the Apps section it says it requires no permissions. I think this is the problem. For some reason the app isn't asking for USB-C access so it never detects the screen.

Any ideas?

Comments

  • kr0mkakr0mka Level 2

    I believe ZF7 doesn't support any displays over usb-c, at least any native usb-c to display port or hdmi adapters as it only works in usb 2.0 mode for data.

  • my computer is new. After update the software, the laptop HDMI port is not working

This discussion has been closed.