Rog 3 phone cracked display

[ROCI]

2days ago my rog 3 started fading out colour from top side. After the night 15% of the display went black. I don't know what is causing it. After throughly inspection I saw a very minor crack inside the display, yes no dmg on glass or phone body,no physical dmg to see I never dropped my phone . Today 50%(top half) of the display is black. The rog 3 phone is still working 100% , Tuch is working as usual, fingerprint scanner working and the phone have no issues just the display fading out it's colour day by day.i am using it in one-handed mode.
If the black screen keep spreading then I have to go for a replacement for screen.my phone is just 3 months old . Will it be covered under warranty.

[ROCI]

@ARP_ASUS
@Gustav_ASUS
still no response from service center .
i submitted my phone on 13 march 2021

[Danishblunt]

ROCI

Last Friday I submitted my rog 3 to the service center in my city . Center boy said that because of physical damage phone screen is becoming black and it needs a replacement which not covered under warranty.

I agreed and submit my Asus rog phone 3 at same day. They told me the repair will take 3 days . I have to live 3 day without phone.

Today(after 5 days) I call them and now they are saying that the display panel didn't picked up from factory , and it's still not repaired. I dont know what they are talking about.

Pls help !!!

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That seems shady. While the display is physically damaged, the damage was mainly caused by the fact that the display was not properly mounted from the factory, you should not have to pay a single dime for a replacement.
It can take weeks for them to replace the panel depending on where you live.

[hermantan89]

that's a sign that you should immediately upgrade your cellphone to rog V.

[hank_email_is]

I agree with @Danishblunt , if it cracked within that should not be user fault. Did you take photo to proof no cracks in the exterior?

[Gustav_ASUS]

@ROCI Sorry for the late reply! Have you gotten your device back from service yet? 🙂