Phone is crashing after the new Indian Frimware

[KB007]

After updating with new Indian frimware.191... My phone is crashing occasionally and it happens when playing Pubg one time and one time when I was using just what's app total 3,4 times... I don't think its a motherboard problem.. Please patch or fix this issue as soon as possible

[kinguntas23]

KB007 said:

kinguntas23 said:

KB007 said:

kinguntas23 said:

Could you provide a little more details. Foe example:-
1) When you were playing PUBG and your phone crashed, did the phone continue make a beep-like sound after crashing
2) Did your phone fail to reboot on the first try whenever it crashed and you had to see the "Powered by Android" screen more than once?
3) Did you monitor the thermals of the device when it crashed?

As much a the little information provided indicates, you seem to be another one of the unfortunate users who got a faulty device (Myself included) and the best (and possibly only) option would be to file for replacement (if you're still in the window) or go to your nearest service center and ask for a motherboard replacement.

Yes now its frequent... Its crashes whenever and turning on phone completely takes 2 or 3 Times to actually boot up.. Ya while playing Pubg i get that beep sound... Temperature where normal

Then sadly it's a motherboard issue man. I know it's hard to accept since your phone is new and this issue got triggered by an update, but patching this with software would only make the phone vulnerable to the same problem in the very near future. I understand the anger you must be feeling but it would be best if you file for replacement (if you still can) or send the phone for repair as soon as possible. 
Unfortunate that this happened to you. I faced the same issue too.

Ya its irritating bro since its a new phone... The service centre is not in my city.. And i am not free for 10 to 15 days so i will go after... hope before they gave a software update just to patch for some time.. I told them just replace the phone.. Not to repair it... And will contact flipkart hope they replace the device

There's a 10 day replacement window so if youre currently in it, I suggest you file for replacement as soon as possible. 

[KB007]

kinguntas23 said:

KB007 said:

kinguntas23 said:

KB007 said:

kinguntas23 said:

Could you provide a little more details. Foe example:-
1) When you were playing PUBG and your phone crashed, did the phone continue make a beep-like sound after crashing
2) Did your phone fail to reboot on the first try whenever it crashed and you had to see the "Powered by Android" screen more than once?
3) Did you monitor the thermals of the device when it crashed?

As much a the little information provided indicates, you seem to be another one of the unfortunate users who got a faulty device (Myself included) and the best (and possibly only) option would be to file for replacement (if you're still in the window) or go to your nearest service center and ask for a motherboard replacement.

Yes now its frequent... Its crashes whenever and turning on phone completely takes 2 or 3 Times to actually boot up.. Ya while playing Pubg i get that beep sound... Temperature where normal

Then sadly it's a motherboard issue man. I know it's hard to accept since your phone is new and this issue got triggered by an update, but patching this with software would only make the phone vulnerable to the same problem in the very near future. I understand the anger you must be feeling but it would be best if you file for replacement (if you still can) or send the phone for repair as soon as possible. 
Unfortunate that this happened to you. I faced the same issue too.

Ya its irritating bro since its a new phone... The service centre is not in my city.. And i am not free for 10 to 15 days so i will go after... hope before they gave a software update just to patch for some time.. I told them just replace the phone.. Not to repair it... And will contact flipkart hope they replace the device

There's a 10 day replacement window so if youre currently in it, I suggest you file for replacement as soon as possible. 

Nope i have passed that

[Oberyn]

This is sad man 😞
I bought this phone before I left for a Business trip. I couldn't use it for a month or so, was super excited to use it, once back. I returned a couple of weeks ago and since last week this phone is lagging, crashing and rebooting while not just playing games but randomly even when it's idle. This is a costly phone, with a flagship processor. I spent almost all of my salary on this one. Idk how many times I'll have to visit the service centre now ;(

[GamerArc]

I am glad that i have not had a single app or phone crash in my 30+ days of usage. And i push my phone to the edge as far as usage load is concerned. It must be a hardware issue. Doesn't seem to be a software issue.

[KB007]

Oberyn said:

This is sad man 😞
I bought this phone before I left for a Business trip. I couldn't use it for a month or so, was super excited to use it, once back. I returned a couple of weeks ago and since last week this phone is lagging, crashing and rebooting while not just playing games but randomly even when it's idle. This is a costly phone, with a flagship processor. I spent almost all of my salary on this one. Idk how many times I'll have to visit the service centre now ;(

Sad but its true