This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

My fingerfrint is error

adikuswara12
Star II
screenshot-20210313-163015401.jpg
Why it happened like this
5 REPLIES 5

Christine_ASUS
Community Legend II
Hi adikuswara12 
Thank you for your reply. Based on the picture you provided, the SMMI test passed, indicating that the hardware is ok. Please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
[Phone] How to back up the data stored in your phone ? | Official Support | ASUS Global