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Can't Unlock my phone With right password

Elbano
Star I

‎03-14-2021 05:20 PM - last edited on ‎01-16-2024 02:01 AM by Community Manager

Model Name: Zenfone Max Pro M1
Suddenly my Phone restarted and asked for password as always (Not Fingerprint or Face Unlock).
Then I entered my correct password and it's keep saying wrong password.
I entered into safe mode: Not worked.
I tried clearing cache partition in recovery mode; Not worked.
What should I do now?
I don't want to clear my data, Help me with that.
Thanks
0 Kudos
2 REPLIES 2

Christine_ASUS
Community Legend II

‎03-16-2021 12:08 AM

Hi Elbano
Thank you for your asking. Due to password code involves personal security protection and limited related bug report, I can not provide you further assistance. Please check whether your relatives or closed friends had changed the password or not.
0 Kudos

Yachendra
Rising Star II

‎03-16-2021 07:06 AM

Elbano

Model Name: Zenfone Max Pro M1

Suddenly my Phone restarted and asked for password as always (Not Fingerprint or Face Unlock).

Then I entered my correct password and it's keep saying wrong password.

I entered into safe mode: Not worked.

I tried clearing cache partition in recovery mode; Not worked.

What should I do now?

I don't want to clear my data, Help me with that.

Thanks


Can't Unlock my phone With right password
Did you updated your device from Pie to Android 10? and this issue occured?
0 Kudos
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