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JUSTICE FOR ROG PHONE 2 USERS - Random switch off and never gets booted 🤬

ZT-95d471ef
Star III

The problem started in early December, the phone starts switching off continuously. I have contacted the Asus service center, they said it's a known issue like most of the users are facing the same issue. You can check the nearby service center available. Then I have visited the service center. They said it's a hardware issue. You need to replace the motherboard and have to pay 27k for this. I don't understand why should we pay 27k again on that if the fault is on your side. If I am the only one who is facing this problem I can accept it but most of the users are facing the same problem means you should be responsible for this defect. Try to focus on your customer's issues and at least learn from other company products and services. Do something on this issue while your customers are suffering.
36 REPLIES 36

monalac
Rising Star I
crzgokul@gmail.com

Hi ARP_ASUS

It's been one week, you said that you have escalated this issue but I couldn't see any response from your end. If you don't respond, we will do what needs to be done legally.


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Hi, any update on this? Full support from here too. I get screen off while charging and random reboot once in 2 or 3 days, I'm awaiting for recall & free motherboard change by Asus. Almost all ROG2 users face this issue.

mandalkunal5555
Rising Star II
crzgokul@gmail.com

Bro we are planning to file a case against ASUS in consumer court. will send the attachment to your mail if you are interested. This issue needs to get noticed, bro. Most of the users are suffering from this issue still ASUS pretends like they are not responsible for this cause. Please Ping me in private chat. 27k is a joke to ASUS, it seems.


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Let me know how I can help.

Igneel
Star III
crzgokul@gmail.com

Hi ARP_ASUS

It's been one week, you said that you have escalated this issue but I couldn't see any response from your end. If you don't respond, we will do what needs to be done legally.


View post
@ImShrey Guys any update?

chapamrit
Star II
crzgokul@gmail.com

Bro we are planning to file a case against ASUS in consumer court. will send the attachment to your mail if you are interested. This issue needs to get noticed, bro. Most of the users are suffering from this issue still ASUS pretends like they are not responsible for this cause. Please Ping me in private chat. 27k is a joke to ASUS, it seems.


View post
i have same issues.
let me know how can i join or help.
i am in australia.

ImShrey
Rising Star II
ImShrey

@crzgokul@gmail.com Please revert here, so we all can discuss this and take to forward legally.


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Hey, @crzgokul@gmail.com can you please revert here?